Messenger problems include not being able to connect with someone, sending and receiving messages, or making video calls. What exactly is causing the problem and how can you fix it?
One of the most popular ways to communicate with friends and family is using Messenger. If someone has blocked you or their account has been deleted, you may encounter issues when trying to connect with them. The app may also need an update or you may encounter restrictions while trying to use it.
Identifying the underlying problem in order to find a quick solution to Messenger connection issues is vital. In addition to tips on how to update Messenger and clear its cache data, here’s a guide to troubleshoot common problems such as being blocked, restricted, or having the person’s account deactivated/deleted.
That person’s account is either deactivated or deleted
When a Messenger account is unavailable, but not blocked, it is possible that it has been deactivated or deleted by the person you wish to connect with. You won’t be able to send them messages or make video calls in this case. To verify, you can search for their name in Messenger. It is likely that their account has been deleted or deactivated if their name doesn’t appear in the search results.
A Messenger update may be necessary if the person’s account remains active. If there is an update available, tap “Update” to install it. After the update is complete, try connecting with the person again. To do this, open the App Store (for iOS) or Google Play Store (for Android) and search for “Messenger”.
Update Messenger and clear its cache data
Trying to update Messenger does not always work, so you might need to clear its cache data.
- To do this, open the Settings app on your device and select “Apps & notifications” (or “Applications”).
- Find and select “Messenger” then select “Storage” and then select “Clear cache”.
- Connect with the person again after clearing the cache.
You have been Restricted on Messenger
You may not be able to communicate with the person you are trying to connect with if any of these solutions don’t work. You will not be able to send them messages or make video calls if this is the case. To verify this, search for their name in Messenger. If you see them in the search results but are unable to send them messages or make video calls, they may have blocked or restricted you.
The person has blocked you
It is best to contact the person directly if you believe that they have blocked or restricted you and ask if it can be unblocked or removed. If they don’t respond, it’s possible that their account has been deleted. If that’s the case, you can only wait for them to create a new account and try connecting with them again.
There may be some known issues or outages affecting Messenger, so you might want to check if that is the case if you are having trouble connecting with someone. You can find out if there are any known issues or outages by visiting the official Facebook Help Center and searching for “Messenger”. It is listed here if there are any known issues or outages.
FAQs on Person Is Unavailable On Messenger But Not Blocked
You should keep in mind that other reasons might explain why you can’t connect with someone on Messenger if none of these solutions work. The best thing to do in this case is to contact the person directly to ask if they can help you resolve the issue if they have changed their privacy settings or are experiencing technical difficulties.